Hello,
Forums, like with most, is not the priority way of getting tech support and this goes after support tickets.
Generally speaking, support is done by the device manufacturer, so in your case the first point of call should have been AOC who designed and built the product.
However we're still keen on helping where we can.
Thank you for including the logs with your description.
The USB Host Controller (PC side) is reporting issues with the AOC e1649Fwu device which is then disconnected from the bus by the host controller (USB XACT error)
1. Do you hear the Windows USB disconnection sound? I see Plug-and-Play event of the device removal.
2. Can you reproduce with only the AOC e2251Fwu connected?
3. Can you check the AOC e1649Fwu USB cable is properly secured at the back of the monitor?
4. Can you try an alternative cable in an alternative USB port to rule out a cable or mechanical tolerance issue?
I didn't mean to ignore you by PM, email notifications were not turned on. Your first message was on moderation hold because of the link.
Kind regards,
Alban
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