DisplayLink Forum - View Single Post - Mult. Targus Docks, Drivers download each time

Kyzer4689 · 03-24-2016, 04:14 PM

Our firm moved to Targus Docks for a majority of users. Each user has a dock on their desk and there are "hotel spots" throughout the office which consist of a Targus dock. We moved to an open floor space and users are now working within different departments and also sitting in "phone rooms" essentially just small offices with a Targus Dock to put their laptops on.

The problem we notice is the docking procedure when a user moves from their desk and docks in a different area. Windows installer goes through its whole thing of installing the Display Link Ethernet and video mirror drivers. Sometimes they fail and we end up having to completely uninstall and reinstall the display link software. Obviously this causes downtime we would like to avoid.

Once the user has successfully docked to that device, re-docking seems to have no issues. It is almost like each dock uses a different ID or something (Targus Dock 1, Dock 2, etc.)

Docks we use are - Targus ACP77USZ
OS - Windows 7 x64 SP1 Enterprise
Models - HP Elitebook 820/850, HP Elitebook 2560/2570 with up to date drivers and BIOS.
Display Link Software - happens on 7.9M5 and on older 7.9M3

We have tried different USB 3.0 driver installs just in for comfort as well as video drivers and get the same issues. Display Link Support Tool finds no issues compatibility wise either.

03-24-2016, 04:14 PM	#1
Kyzer4689 Junior Member Join Date: Mar 2016 Location: NJ Posts: 2	Mult. Targus Docks, Drivers download each time Our firm moved to Targus Docks for a majority of users. Each user has a dock on their desk and there are "hotel spots" throughout the office which consist of a Targus dock. We moved to an open floor space and users are now working within different departments and also sitting in "phone rooms" essentially just small offices with a Targus Dock to put their laptops on. The problem we notice is the docking procedure when a user moves from their desk and docks in a different area. Windows installer goes through its whole thing of installing the Display Link Ethernet and video mirror drivers. Sometimes they fail and we end up having to completely uninstall and reinstall the display link software. Obviously this causes downtime we would like to avoid. Once the user has successfully docked to that device, re-docking seems to have no issues. It is almost like each dock uses a different ID or something (Targus Dock 1, Dock 2, etc.) Docks we use are - Targus ACP77USZ OS - Windows 7 x64 SP1 Enterprise Models - HP Elitebook 820/850, HP Elitebook 2560/2570 with up to date drivers and BIOS. Display Link Software - happens on 7.9M5 and on older 7.9M3 We have tried different USB 3.0 driver installs just in for comfort as well as video drivers and get the same issues. Display Link Support Tool finds no issues compatibility wise either.