DisplayLink Forum - View Single Post - Windows 10 - DisplayLink Software Crash and Screens stop working

AlbanRampon · 06-02-2016, 01:01 PM

Hello Kirilly,
I remove one of your posts as I want to keep the forum professional.

1. Have you tried in a USB port from the opposite side (left or right) of the laptop?
2. Have you tried with another cable?
3. How many docks do you have?
4. Do you also have the issue with USB2?

If it's a single unit, it would be easier to contact Dell and ask for a hardware replacement because the device drops from the USB bus as there are too many USB errors and Windows gives up.
Regards,
Alban

06-02-2016, 01:01 PM	#10
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello Kirilly, I remove one of your posts as I want to keep the forum professional. 1. Have you tried in a USB port from the opposite side (left or right) of the laptop? 2. Have you tried with another cable? 3. How many docks do you have? 4. Do you also have the issue with USB2? If it's a single unit, it would be easier to contact Dell and ask for a hardware replacement because the device drops from the USB bus as there are too many USB errors and Windows gives up. Regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by AlbanRampon; 06-02-2016 at 01:06 PM. Reason: adding questions