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kati42 · 07-24-2016, 08:14 PM

After getting a quick reply from to my support email (on a Sunday!) it turns out I was using an older version of EndUserCleaner that I found when I was searching for Windows 10 upgrade problems. Using the newer one from this link did the trick: http://www.displaylink.com/downloads/file?d=64

(Note: my device was not plugged in when I ran it, I ran it as administrator, I rebooted after running it, and I only plugged in the device when told to).

Hope that helps anyone else that runs into this problem.

07-24-2016, 08:14 PM	#5
kati42 Junior Member Join Date: Jul 2016 Posts: 2	After getting a quick reply from to my support email (on a Sunday!) it turns out I was using an older version of EndUserCleaner that I found when I was searching for Windows 10 upgrade problems. Using the newer one from this link did the trick: http://www.displaylink.com/downloads/file?d=64 (Note: my device was not plugged in when I ran it, I ran it as administrator, I rebooted after running it, and I only plugged in the device when told to). Hope that helps anyone else that runs into this problem.