It's possible this is an early dock and has v5.0 programmed into the auto install. This will not install on Windows 7 (as it was released before Windows 7 was available).
The software was switched to be v5.2 when Windows 7 was released, so there were only a few early docks with 5.0. I thought v5.5 from the Kensington site should work with these docks, but I might be wrong. I guess if you've tried installing just v5.5 from the Kensington website and still have the problem, then it's not possible to do this?
Wim
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