Hello everyone,
For those who have a very old product (DL-1x0 chip), including products with PID 0x01AE, these chips were
end of lifed 8 years ago but we will have a fix available. You may understand our priority was not to test on end products which were designed so long ago that Windows 10 wasn't even dreamed about...
People with PID 0x01AE, please ask for a development build in your technical support ticket (details on how to create a support request in my signature). Everyone, attach a zip of your log files and do explain the behaviour you are having. We won't send a development build if your issue may be elsewhere. The development build is being prepared on Monday.
If you don't give all the information, then it will take more time because we will have to ask for it.
Older drivers are being removed when you upgrade to the latest Windows 10 build 14393 on purpose. We have changed the driver architecture to take benefit of the brand new DisplayLink USB graphics native support in the new Windows. So we deliberately added a migration blocker in the OS. "DisplayLink Manager" service is also removed because it is not needed anymore as the OS gives us all we need.
Sometimes the migration blocker doesn't work properly. If you are having issues, before creating a support ticket, please do the following:
1. Disconnect all devices using DisplayLink technology
2.
Remove your corrupted installation using our End User Cleaner. You MUST execute it with "Run as administrator..." even if your user has admin privileges because Windows doesn't ask in about 1% of the installations.
3. Reboot
4. Connect the devices using DisplayLink technology. It will fetch what is needed from Windows Update.
The new driver had thousands of working installs before the Windows 10 anniversary update was rolled out generally. Otherwise, Microsoft would not have agreed to have that driver on Windows Update for their brand new Windows feature at general availability/RTM...
The main benefit of the new native DisplayLink USB graphics support in the OS are:
- lighter driver
- no dependency on the primary graphics card driver so now even compatible with the Windows 10 basic driver
- seamless upgrade: no need to reboot for an update or even first install. No flashing. Of course, out of the millions of devices plugged in to Windows computers, there is a percentage of Windows OS upgrade not happening properly.
Any other specific question, please ask in a new thread for clarity.
Kind regards,
Alban