Thank you. I see where I went wrong!
Your displays are not connected to our chip directly, but through a converter so the 2.5Kp60 limit doesn't apply as this is DisplayPort not HDMI.
I'll call the monitor you're trying to set at 2.5Kp60 as the "jumping monitor". WDP is the Windows Display Panel, where the settings and layout is changed.
For the logs, could you please capture the following:
- Run the customer support tool and enable advanced logging
- Setup the layout with the jumping monitor at 2.5Kp30.
- Save the correct layout by applying the settings.
- Now change the jumping monitor at 2.5Kp60. If I understood correctly, the monitor will move, but that's fine: I want to see the new layout committed.
- Save the correct layout by applying the settings.
- Reopen the WDP and don't change any resolution but move the monitor to where you want it.
- Save the correct layout by applying the settings. At this point, it should have moved changed to 2.5Kp30.
- Run the customer support tool again and disable advanced logging.
- Gather logs and attach to your reply.
The logs will tell me at each step what the computer is supposed to do.
Many thanks...
Alban
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