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Old 01-13-2017, 05:15 PM   #8
AlbanRampon
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Join Date: Sep 2015
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Hi Andy,

You could force a clean-up and then install from zero but that's not really nice from the user point of view.

They did say it was random and not predictable on purpose: so nothing else injects or tampers with it as you don't know the file name.
We have a product GUID you can see once you've ran the MSI install, but that's nothing to do with the installer.

Is it an issue you had before or is it new with 8.0?
We have changed 8.0 installer to do side-by-side installation. On 7.9 and below, the installer was pulling the rug at the installation which meant if IT was pushing an update remotely, the end user would just get blank screen until next reboot without knowing why... On 8.0, we leave the rug and swap at the following reboot so the end user can keep using the machine.

It is difficult to advise the manual steps to do this instead of using the installer as on TH2 what the installer has to do is platform dependent.

Let's try another angle... What makes you to wish to update to 8.0 M3 from 8.0 M1?

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories

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