View Single Post
Old 03-09-2017, 05:41 PM   #2
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Default

Thank you for the logs Jordi,

Unfortunately they do not include anything as our driver or our chip in the docking station does not see any of the traffic not intended to us.

DisplayLink technology is not running the USB hub, the chip we sell to Kensington is connected to that hub.
The reason why our chip works and the rest doesn't may be because the USB hub may only have issues in USB2 and not in USB3. Our chip can work on both and as your host controller is USB3, the DisplayLink chip is most likely working on USB3.0 mode.

I would recommend contacting Kensington for hardware support on their product. Before, I would suggest you look for any update for your USB host controller as this may be a question Kensington may ask.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote