Hello and welcome,
Would you please be able to look at Device Manager? Is the device appearing? Do you see an error?
Also, could you please use our Customer Support Tool to create the ZIP file with the information to debug?
http://support.displaylink.com/knowl...rticles/533818
I believe you are seeing the Code 10 error described in
http://support.displaylink.com/knowl...rticles/942862.
Kind regards,
Alban