View Single Post
Old 09-12-2017, 07:53 AM   #5
AlbanRampon
Senior Member
 
Join Date: Sep 2015
Posts: 1,685
Arrow

Thank you Mastrius,

I couldn't see relevant crash dumps in these logs.
Would you please be able to explain or paste a screenshot of the crash you are experiencing so I understand what's happening?
You could also search your hard drive for *.dmp. As this is not a DisplayLink crash, that could be why it is not collected.

Using 7.7 on a recent machine with recent nVidia graphics drivers would indeed create a BSoD. Some hardware manufacturers have not upgraded as this is Windows 7. In any case, DisplayLink driver cannot remove another driver. Even when an incompatible driver is found, we will refuse to install rather than removing third party software. We explain how to remove incompatible software in our FAQ, but we will NEVER do it automatically.
From the hardware ID in your logs, I will look into suggesting a driver upgrade on Windows Update.

Windows XP never gave you any trouble because graphics drivers hadn't been updated for ages. To use a similar DisplayLink driver, you would need to use a similar nVidia driver as, until Windows 10 Anniversary Update and introduction of native support for DisplayLink USB graphics, both drivers have to work hand-in-hand.

Once we have a memory dump file, we can look into what is taking place for that crash. Alternatively, 8.2 M3 driver would be the most deployed driver on Windows 7 today.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote