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Old 01-30-2018, 09:32 PM   #12
AlbanRampon
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Join Date: Sep 2015
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Hello,
I'm afraid we have still been unable to recreate the failure despite days on trying combinations.

Would you please be able to answer the following few questions? I understand you may not remember everything, so anything would be useful at this stage.

Which DisplayLink driver version was installed at the moment of failure? From the logs it looks that there was 8.4M0 installed, however some of bits of information from other logs are pointing that there might be earlier version 8.3M0?
Did you get a notification from Windows after the flight of the Insiders Build 17074 finished which was moaning about compatibility?

To help us on the reproduction, can you tell what was the layout (dock only display, extended desktop, clone/mirror)? Were you using two monitors?

Is this situation persistent or did you recover from the failure? If so, would you remember how you recovered?

Do you also happen to remember which Windows 10 Build you were running before 17074? We've tried a combination of upgrade paths, with different screen layouts, with different DisplayLink driver installed before/after the flight and we still have zero failure reproduced... We are blocked.
Microsoft has stopped flighting 17074, but still have access to the ISO. Maybe you have already received the new build and have an update on behaviour.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories

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