Hello Todd,
I need to think longer then...
Would you have an Android phone by any chance? If you could connect the dock to it, we can check what takes place. Then, there is a reporting feature in the DisplayLink Android application which can then tell me what took place whilst talking to the dock. That is similar to plugging it to a Windows computer with a 8.0 level driver.
Hello Danny,
Thank you for the log. From this, I can see no DisplayLink chip was ever seen on that machine and it looks like 8.2 Mx is installed. I see you have a machine on which it works. This would be very helpful if you could do the following , please:
1. Connect the dock to the Windows 10 v1607 machine, wait one minute, in case it does something...
2. Connect the dock to your Windows 7 machine and, when you have the desktop displayed, gather logs on that Windows 7 machine.
That won't tell me what took place on the Windows 10 v1607, but it might help me understand the state by looking at what is taking place from the connection of the device.
I am also thinking about trying a previous version of our driver on the Windows 7 machine before going to the Windows 10 machine to change the state of the dock before you connect to the Windows 10, as you indicated it has worked at first connect, but it's a quite cumbersome.
Both,
I am obviously not suggesting these as a long term solution but I'm eager to get you both going again.
Also, I will discuss with some colleagues to get exchange ideas. I might create a support ticket if I need to exchange privately with you. Emails would come from
technical_enquiries@displaylink.com.
Kind regards,
Alban