Quote:
Originally Posted by AlbanRampon
Wemo,
The rules of the game have been very clear from the start.
Microsoft addresses items based on what is reported to them through the Feedback Hub.
Yet, very few people did so it wasn't scheduled. Despite being very frustrating, it is difficult to blame them for wanting to take decision based on data.
But since, we've enlisted the help of a major laptop manufacturer to have it prioritised.
If you have details of what is your problem, we can see if that's covered or not with the work now in progress.
Regards,
Alban
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Hi Alban,
Thanks for responding.
I can appreciate that the issue was caused by Microsoft and is up to Microsoft to resolve. I can also understand the other players in the game are yourselves as well as both of the graphics card manufacturers (in my case intel/nvidia) and the laptop manufacturers (in my case Dell). Lots of players is never good - especially when you are talking about huge companies the size of Dell, intel, Nvida and Microsoft.
The problem that the video card selected (intel) is used and not the more powerful nvidia 960. Not all manufacturers (looking at Dell here) allow you to disable the intel card in the BIOS. The Nvidia does seem to allow you to select the better graphics card in the game when connected to the D3100.
Further complication is that most software/game manufacturers are not aware of these issues - though I did come across a couple of games (I think steam: Middle-earth Shadows of Mordor) that provided you with the opportunity to change you graphics card whilst in the game setup (at work so hard to qualify).
The real annoying thing is that it was working a dream in Windows 10 until the Aniversary edition came along and screwed it all up. And now the Aniversary edition is end of life I feel that there is really no hope of getting this to work how it used to.
Though if some games can work it must be possible - pity there isnt some way to hijack the video card in some way (a bit like a reverse proxy hijacking the web traffic by hijackng the driver requests? A virtual graphics card driver?).
Unless there is some magical wand you can wave and fix the issue (I know its unlikely), I would suggest a slightly more realalistic approach to feedback stating that this is a known issue created by Microsoft and upto them to resolve - if they ever do - along with an unkown idea of timescale.
Furthermore - if a lot of users are having this issue perhaps some problem management around it and create a single thread for all users to post in so that you can guage the size of the problem?