Hello Mike,
If I'm not mistaken you are using a 2.4GHz mouse and keyboard.
I'd advise keeping the receiver (USB dongle) away from a USB3 cable or port as USB3/2.4GHz are known to be able to interfere with each other.
But I can't tell you what lead to your issue. We do not capture USB packets: even if it was possible, it would be privacy intrusive and consume your hard drive space (video, Ethernet and audio packets).
I have asked engineering if they could link the signature of the state, to potential reasons leading to it.
Kind regards,
Alban
|