[mtassad@gmail.com]

Any updates?

Originally Posted by AlbanRampon

Hello Mike,

If I'm not mistaken you are using a 2.4GHz mouse and keyboard.
I'd advise keeping the receiver (USB dongle) away from a USB3 cable or port as USB3/2.4GHz are known to be able to interfere with each other.

But I can't tell you what lead to your issue. We do not capture USB packets: even if it was possible, it would be privacy intrusive and consume your hard drive space (video, Ethernet and audio packets).

I have asked engineering if they could link the signature of the state, to potential reasons leading to it.

Kind regards,
Alban