DisplayLink Forum - View Single Post - Extended Monitor Black after Installing 5.2.1

occo · 12-17-2019, 10:34 PM

I installed Cataline 10.15 yesterday and updated my Displaylink drivers to 5.2.1. All updates went successfully. The drivers are registered and activated. Security/Privacy permission have been granted.

However, the extended monitor is black. When I go to Display settings and hit Gather Windows I see the extended monitor (LG Ultrawide). I tried the default and every scaled resolution setting. I also see that my mouse is able to scroll over to where the monitor should be.

- MacBook Pro (Retina, 15-inch, Late 2013)
- MacOS Catalina (10.15.2 (19C57))
- DisplayLink Plug and Display (not sure of what model it is since there is no model # on it. It does have "Cable Matters" written on it.)
- Extended Monitor (LG-25UM58-P-25-Inch-21-UltraWide)

I've also installed the Mac system info tool and generated a report but I'm not sure where to send it.....

Please advise.

Thank you,

Joe

12-17-2019, 10:34 PM	#1
occo Junior Member Join Date: Dec 2019 Posts: 3	Extended Monitor Black after Installing 5.2.1 I installed Cataline 10.15 yesterday and updated my Displaylink drivers to 5.2.1. All updates went successfully. The drivers are registered and activated. Security/Privacy permission have been granted. However, the extended monitor is black. When I go to Display settings and hit Gather Windows I see the extended monitor (LG Ultrawide). I tried the default and every scaled resolution setting. I also see that my mouse is able to scroll over to where the monitor should be. - MacBook Pro (Retina, 15-inch, Late 2013) - MacOS Catalina (10.15.2 (19C57)) - DisplayLink Plug and Display (not sure of what model it is since there is no model # on it. It does have "Cable Matters" written on it.) - Extended Monitor (LG-25UM58-P-25-Inch-21-UltraWide) I've also installed the Mac system info tool and generated a report but I'm not sure where to send it..... Please advise. Thank you, Joe