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Old 03-02-2020, 10:49 AM   #12
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
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Hello,

Your mouse is unlikely to be USB 3, and so are most phones.

There are several communication pipes and chips in the product.
For the test to work you need to connect a USB 3 product, or downgrade the full dock to USB 2 using a USB 2 cable.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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