Hello,
Thank you for contacting us!
I would like to know more about your system, for that would you mind gathering the logfiles that will give us more detail?
The following link will take you to the steps you have to take:
https://support.displaylink.com/know...to-displaylink
Would you be able to take a picture or video to show us exactly how it looks on your side with dock and without the dock connected to the PC?
Thank you,
Katarzyna