Hello,
Thank you for reaching out to us here on the forum.
May you please follow the 3rd link in my signature and gather log files for me? I would like to verify them.
In the meantime, you may continue with the following testing as to verify a potential hardware issues:
- Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
- Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues
- Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with the cable
- Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
- Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.
Thank you for your feedback.
Best regards,
Jakub