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Old 07-02-2020, 10:48 AM   #2
KatarzynaCzaja
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Join Date: Apr 2020
Posts: 461
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Hello,

Thank you for reaching out to us!

When the installation rolls back does it give you any messages? Error perhaps?
When driver is installed automatically it is downloaded through Windows Updates, it is not stored in the device itself. For Mac you have to manually download and install the driver.

Can you double-check if the driver appears in Apps and Features regardless?
What is the drier version you are trying to install?

Please let me know if you tried disabling your firewall/antivirus prior to the installation. If it disappears/rolls back with no error messages that could mean that 3rd party software is terminating the installation. Usually would happen with antivirus or even UAC settings (User Account Control).

Best regards,
Katarzyna
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