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Old 07-17-2020, 09:11 AM   #1
ZeroGravitas
Junior Member
 
Join Date: Jul 2020
Posts: 3
Default External monitors not working - MBP 2020

Hello!

I'm trying to use my Macbook 2020 with two external displays and neither of them are showing up.

What I've tried so far:
  • Did multiple restarts to the machine and dock. Also reinstalled the DisplayLink driver (v5.2.4) a couple of times as this has helped previously.
  • Upgraded the dock to the latest firmware version.
  • Used the dock with an older Macbook Pro 2015 and it worked just fine. Same version of macOS on both.
  • Checked that KEXT is not blocked.
  • Checked that DisplayLink has Screen Recording permissions.
  • Checked that the dock is recognized as a USB device. (PID: 0x6006)
  • Used both clamshell mode and regular mode. No difference there.
  • Ran the DisplayLink support tool in debug mode.

System info:
Macbook Pro 16.3 aka Macbook Pro 13" 2020
macOS Catalina 10.15.5
Dell D6000 dock

Any suggestions?
Attached Files
File Type: zip DisplayLinkInfo_Output_20200717_113428.zip (9.07 MB, 1 views)

Last edited by ZeroGravitas; 07-17-2020 at 10:51 AM.
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