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Old 02-04-2013, 02:09 PM   #6
anakha
Junior Member
 
Join Date: Jan 2013
Location: MD
Posts: 6
Default Unfortunate progress

After continuing to happen it seems my device is faulty. It only took their support team two weeks to determine this. And today my device is also to the point that reconnecting the power makes no difference. So contact their support and they will walk you through the steps to verify this.

I'm soooooo happy that a new device that has never worked properly will cost me more $ to send back since they ding you on warranty shipping. So my current impression is that their warranty support is a "high" quality as their devices.
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