Hello,
You have reached out to our support directly so please check your email for response.
But I will mention here that the dock is HP USB-C Dock G5 which does not use DisplayLink technology. Due to limitation in the Mac itself this dock will only support one external monitor. DisplayLink allows to extend the number of screens up to 4 external monitors regardless of that limitation however as mentioned previously the docking station in use does not use DisplayLink therefore it will only be limited to a single external screen.
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