We are also experiencing this issue within our organization.
Our diagnostic has revealed the following:
- The issue occurs on all available versions of macOS 13 Ventura.
- The issue occurs on machines with an upgraded or clean installation of the OS.
- The issue occurs on all DisplayLink dock models we have tested.
- The DisplayLinkUserAgent process will hang, causing the dock to cease normal operation. The driver does not recover even if the dock is reattached. The process must be manually terminated in Activity Monitor and the application must be restarted.
- The issue occurs both when the laptop is open and closed.
- The issue occurs on 16" and 14" models of M1 Pro CPUs.
- The issue occurs on 16" M1 Max CPUs.
- The issue occurs on 14" M1 CPUs.
- The Console application does not record a log file generated by the app at crash time, and no other logs from this application are known to exist for observation.
We are currently unable to allow our users to upgrade to Ventura as this issue is internally marked as P1/Critical, and standard office operations would not be able to continue with the software in this state.
Any assistance that can be provided would be helpful!