Hello,
I am sorry you are experiencing a problem with a product using our technology.
We are a software and silicon vendor. We do not make any product you can purchase.
Wavlink makes the
WAVLINK USB3.0 to HDMI Universal Video Graphics Adapter.
If you want a finished product replacement or refund, you must contact the manufacturer or seller.
The Synaptics chip used in that product has been sold for more than a decade, with tens of millions of units across products. Should it be a real problem with the Synaptics chip, we would have reports.
Synaptics tech support team will happily assist you, provided the hardware is not broken.
To do this,
please look at the FAQ detailing how to reach out. The logs will help the support person identify if the device is recognized by the computer and what the next could be. You can mention this thread in your email to them, so they can have an history and see if the device enumerates on the computer.
Regards,
Alban