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Old 01-19-2024, 02:26 AM   #1
Craig
Junior Member
 
Join Date: Jan 2024
Posts: 2
Default Monitors freeze when photoshop booted

Hi,

I have reached out to support and am waiting a solution from Daniel, but thought in the meantime I would ask here as well.

I have a Mac Studio 2022 M1 Ultra running Monterey 12.7.1

Connected to that is a Alogic Universal Docking Station DX3 via USB-C Ports on the back.

I have three monitors connected the Alogic Universal Docking Station DX3

1 via a display port cable
2 via a DVI to Display port cable

They all show up once I launch the DisplayLink Manager 1.10 software.

The problem is that when I launch photoshop - either current beta or the current stable release, two of the three monitors freeze.

usually I can still use the monitor that was active BEFORE booting DisplayLink Manager 1.10

If I go to that monitor and make different program the active program, say, apple mail, then I usually regain access to the other two monitors - if I bring photoshop to the foreground again, the same thing happens, and this is all assuming that I can even properly launch photoshop, most often is stalls at the splash screen.

I have tried with GPU acceleration in Photoshop enabled and disabled.

I am hoping someone else has had this issue and resolved it!

Cheers

Craig
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