thanks dbienkowski,
That's embarassing regarding the upload, here's the right file. Yeah we have had this on devices from MacOS 14.6 to 15.1.
The first user who reported it was on 15.1, she complained of mouse jitters as well (similar to the user above) so we stopped updating the machines but still get the lag/freezing described on MacOs 14.6. I'm not sure if 15.1 is truly worse as we stopped updating and rolled back our users but obviously, we'd to be on the newest version if fully supported by you.
I've personally downgraded all the way to display link 1.9.0 and I still have the issue sometimes, I feels like it's less often but I still get it. Tracking on Activity monitor there doesn't seem to be any spike in resources used at the time of the issues, sometimes 'WindowServer' seems to spike but it only ever spike to ~50% of a very low CPU load anyway (>80% CPU idle) (Apple M2).
We've been running a maximum of 2 connected displays, with the laptop screen being the 3rd, all users are really just running Google Chrome and Cisco Webex, well they should be at least with other management tools running in the background of course as well, crowdstrike, etc.
The machines are very powerful for what they are doing and can't be the source of the problem, they are not overheating or throttling in any way, it's something else related to your drivers/software.
I'm sorry we can't give you any further tips for investigation, the issue feels pretty random, it does seem increase in frequency the more windows, (not tabs) the users have open, I can pretty successfully 'encourage' it by opening all kinds of windows and having them in view on my screens, but even then it still only pops up anywhere between every 5 mins and every hour.
We have a couple of Mac Mini's out there, I can check with those users if they've had the issue, but they haven't reported anything, that could be a hint that it's only related to laptops but that's just a hunch.
In the meantime I'll keep working my way down your legacy releases and see if there's a magic bullet there.
Cheers,
|