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Old 01-30-2025, 05:46 PM   #1
tonygibbs16
Junior Member
 
Join Date: Jan 2025
Posts: 3
Default WL-UG39DK4 loses connection to Asus VZ249 display

Hello,

I have bought a WavLink WL-UG39DK4 docking station, and am experiencing video freezes with it.

I am using it with an Acer Aspire ES-15 laptop running Windows 10 and an Asus VZ249 HDMI monitor.

I have looked at the tips at https://support.displaylink.com/know...load%20section and have tried capturing logs.

When the external monitor looses connection, then I often get a freeze on my Acer laptop screen.

I have it set-up to duplicate the screen.

I have captured some screen shots and logs, see attached.

Any suggestions please?

Kind regards, Tony
Attached Images
File Type: jpg Device_Manager_when_dock_working.jpg (12.6 KB, 0 views)
File Type: jpg DLManger_when_working.jpg (9.5 KB, 0 views)
Attached Files
File Type: zip DL_Windows_Logs_20250128_182334.zip (16.14 MB, 0 views)
File Type: zip DL_Windows_Logs_20250128_214011.zip (10.83 MB, 0 views)

Last edited by tonygibbs16; 01-31-2025 at 03:37 PM.
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