Dear Support Team,
I am experiencing connectivity issues when using the Dell D6000 docking station with my HP ProBook 455 G8 laptop through the USB-C port. While the docking station is recognized when connected via USB-A, several functionalities are not working correctly when connected via USB-C:
Docking Station Recognition:
USB-C:
- The DisplayLink Manager does not detect the docking station.
- The connected monitor is recognized, and power delivery to the laptop functions correctly.
USB-A:
- The docking station is fully recognized, and all functionalities, including multiple monitor support and Ethernet connectivity, work as expected.
I have ensured that all drivers, including DisplayLink and chipset drivers, are up to date. Additionally, I have reviewed the specifications of both the laptop and the docking station to confirm compatibility. Despite these measures, the issue persists.
My issue seems to be similar to
https://displaylink.org/forum/showthread.php?t=66341 but the steps described did not bring any results.
I would appreciate any assistance or guidance you can provide to resolve this issue.
Thank you for your support.
Best regards,
Roman