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Szymon · 09-22-2025, 06:22 AM

Hi jk1978,

I'm really sorry to hear the update didn't work for you.

I'm told that if you experienced "No Monitor" problem, after the upgrade to 14.0 you need to power cycle the MONITOR, could you please unplug and replug monitor power cable and check one more time if it makes any difference?

If the above doesn't help I have one more recommendation. Although, we don't have this particular Dell monitor model in our lab to test, I would still recommend updating monitor firmware following this link:
https://www.dell.com/support/home/en...d=475g3&lwp=rt

EDIT: I've just realised the link points to a firmware for a Dell U2424 so different year model of this monitor. So it doesn't mach your model

Regards,
Szymon

09-22-2025, 06:22 AM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 194	Hi jk1978, I'm really sorry to hear the update didn't work for you. I'm told that if you experienced "No Monitor" problem, after the upgrade to 14.0 you need to power cycle the MONITOR, could you please unplug and replug monitor power cable and check one more time if it makes any difference? If the above doesn't help I have one more recommendation. Although, we don't have this particular Dell monitor model in our lab to test, I would still recommend updating monitor firmware following this link: https://www.dell.com/support/home/en...d=475g3&lwp=rt EDIT: I've just realised the link points to a firmware for a Dell U2424 so different year model of this monitor. So it doesn't mach your model Regards, Szymon Last edited by Szymon; 09-22-2025 at 07:46 AM.