I don't have a usb-c capable windows pc, so I can't confirm. seems to me that it almost has to be hardware, although I can't see how. I took the usb-c end, swapped it out for usb-a on a friends macbook, and BAM- it worked immediately, no problems at all.
its a real shame. This thing was supposed to solve my display problems... instead it created more. Probably just going to return it and deal with only having 2 monitors natively.
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