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Old 12-04-2017, 01:06 PM   #2
AlbanRampon
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Location: Cambridge, UK
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Hello,

Thank you for all the details, this is helpful in understanding.
The from your hard drive not working demonstrates there is a USB problem in the docking station. I imagine that if you are using a keyboard it works (USB 2.0) but using a hard-drive or any USB 3.0 device, there is an issue.
You could validate that by using a USB printer cable between the computer and the dock (a USB 2.0 only cable instead of the USB 3.0 cable). This is likely to make your hard drive work again. If it does, then we can look at the display issues. But if the basics don't work, then I am not surprised the complex stuff doesn't either...

Like the chip DisplayLink sells, the hard drive is connected to a USB hub within the docking station.
DisplayLink doesn't do any USB hub and our driver has zero knowledge of or any impact on the hub.

I strongly advise you to contact the manufacturer, Asus, to discuss a replacement.
Do make sure you flag your point 1 as this will avoid you wasting your time arguing about driver updates with them: there is no external driver for hard-drives.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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