Quote:
Originally Posted by AlbanRampon
Hello,
I imagine that if you are using a keyboard it works (USB 2.0) but using a hard-drive or any USB 3.0 device, there is an issue.
You could validate that by using a USB printer cable between the computer and the dock (a USB 2.0 only cable instead of the USB 3.0 cable). This is likely to make your hard drive work again. If it does, then we can look at the display issues. But if the basics don't work, then I am not surprised the complex stuff doesn't either...
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Hello again, Alban.
I connected the dock to the laptop via a USB 2.0 printer cable, and the hard drive is still failing to be recognized.
As I understand your response, this is likely due to some sort of failure in the internal USB 3.0 hub?
Thank you for your assistance in diagnosing!