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Old 02-19-2019, 11:39 AM   #3
AlbanRampon
DisplayLink Tech Support
 
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Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,409
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Hello Bossworld,

I confirm the dock is unable to read the monitor identification, thank you for the logs and your patience. Therefore, the driver doesn't know which timing the monitor supports and defaults to only addnig 2 'safe' modes: 640x480x16@59.9405, 640x480x24@59.9405.

The Intel utility only deals with direct displays, these are displays directly connected to the graphics card. DisplayLink are indirect displays: graphics are computed by the Intel graphics card, but the monitor is driven from the docking station itself. We are Microsoft standard display but Intel has modified their utility for indirect displays.

Would you please be able post of photo of how you're plugging the HP display with DP->VGA?
If you use external hardware, I would welcome the reference.
There won't be an immediate solution but I would like to be able to capture that for improvement.

Kind regards,
Alban
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