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Old 01-13-2023, 11:38 AM   #8
KatarzynaCzaja
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Join Date: Apr 2020
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Hello,

As we would have to take a look at each case individually please make sure to gather logfiles and send them along with your detailed problem description here: technical-enquiries@synaptics.com

It is best to include the following information:
- Did you see specific time/pattern of when the disconnections happen?
- Are you losing connection to all peripherals or just some - like monitors, USB devices, audio devices etc.?
- Did you test the dock with another computer to see if the issue carries?
- Did you check the USB cable and the USB port for damage, dirt etc?

Thank you.
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