Hello,
As we would have to take a look at each case individually please make sure to
gather logfiles and send them along with your detailed problem description here:
technical-enquiries@synaptics.com
It is best to include the following information:
- Did you see specific time/pattern of when the disconnections happen?
- Are you losing connection to all peripherals or just some - like monitors, USB devices, audio devices etc.?
- Did you test the dock with another computer to see if the issue carries?
- Did you check the USB cable and the USB port for damage, dirt etc?
Thank you.