View Single Post
Old 10-16-2018, 01:54 PM   #3
nicola
Junior Member
 
Join Date: Oct 2018
Posts: 13
Default

Hello Alban,
thank you for your reply.

I already contacted DELL support (support available only by phone, which is difficult to provide reports) and they suggested me to simply return the imt and ask for a replacement.

But the thing is I'm getting the same behaviour with a totally different docking station (different brand) so I'm try to guess which is the problem here.
Different stations, differente monitors, different notebook, ... I'm having an hard time to find a common variabile between all my attempts, but i'm unable to find a working combination to starts with.

Maybe ASUS notebooks have a congenital incompatibility for their USB-C port, so any triple docking station will provides the same error?
I think the USB-C port itself is working fine because using an HDMI adapter the monitor does not show any problem.

At the moment I'm having only 2 working solutions:
- Using an external USB->HDMI graphic card, also attached to the docking station
- Connect the third monitor the built-in HDMI, adding one cable to connect while i leave the workstation and come back.


I confirm you I used Dock_D6000_FW_Updater_A02_73F77.exe for firmware update.
nicola is offline   Reply With Quote