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Old 01-18-2018, 10:03 AM   #2
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello Kevin,

Thank you for providing the logs, this is helpful.
Has the issue started when you received the Insider's build 17074?

1. When the dock is connected, could you please check if you've got WUDFHost running in Task Manager? If you don't understand what this means, let me know and I can explain.
The reason I ask is because the logs collected have crash dumps of that host process we run under and they seem caused by Windows HID Telephony Driver (hidtelephony!CHidTelephonyManager::OnFileClose+0x 173 is the start of the trip)


2. Could you please regather logs using our latest tool (http://www.displaylink.com/downloads/file?d=65)? The version you used doesn't support our driver 8.4 as we've had to move some files due to OS requirement changes from Microsoft so I am missing the DisplayLinkManager logs. I could also be missing them because WUDFHost is dead and therefore our graphics driver doesn't start at all.

I haven't managed to successfully install build 17074 on my Surface Pro 3 yet but I keep trying. You might have uncovered a regression.

Kind regards,
Alban
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Alban Rampon
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