Quote:
Originally Posted by Tix80
I’m having issues when I try to install my Dell USB displaylink Dock on my new Dell Latitude 7390 laptop. On my previous 7290 everything work correctly. On this new ones I’m not able to have the correct video card installed. Into manage device I’ve 4 instance of DisplayLink usb device all with yellow mark inside and with the error code 31 “windows is not able to load needed drivers. “.
I read a lot of posts and search a lot over the internet and I saw other people have the same error. I tried to install drivers with Antivirus (SEP) disabled, I tried to install drivers without antivirus (every test has been performed after clean the previous installation with clenaing tool). At this point I don’t have other option to test. We purchased, also, a Manhattan USB 3.0 to DisplayPort (that use dispaly link drivers) to see if the hardware has some incompatiblity with the laptop but the resutl is the same. Error Code 31.
Here attached the full logs.
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Has there been a solution to the code 31 error in your case? I'm having the same issue, thanks!