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Old 03-23-2017, 02:53 PM   #6
jacklammerts
Junior Member
 
Join Date: Mar 2017
Posts: 1
Default Extreme lag and screen refresh issues

Hi there,

Not so much problems with high load from WUDFHost.exe here, but a lot of problems with lag and screen refresh. Mostly these problems occur only on one of my two monitors,
dragging the problem window to the other monitor usually solves the problem for me.

Another thing I noticed that my problems are almost exclusively centered on Windows Explorer and "text based" applications, like Putty, mRemoteNG or terminal emulators for access to mainframes. Other applications have the problem too, but to a lesser extent.

On a sidenote, this problem has been going on for quite a while now (with the latest production driver, and this beta driver alike). Are you any closer to finding the problem, or have at least some inkling where to look for the problem? It's been a bit quit from your side for a couple of weeks now.

System info and Support tool zip file are attached.

Hoping to hear from you soon!

Kind regards, Jack

Code:
Support Tool Version: 1.0.0.27

--------- Computer Info ---------

Computer Name:  DESKTOP-5K1B6G6
Logged on as:  CED\jacklam
Computer:  Dell Inc. - XPS 13 9350 66W3HC2
OS:  Microsoft Windows 10 Enterprise (x64-based PC), No Service Pack, English
OS Build:  10.0.14393.0 (Debug = False)
OS Build Label:  14393.rs1_release_inmarket.170303-1614
System Bios: Version 1.4.12 built 2016/11/30
CPU:  Intel(R) Core(TM) i7-6560U CPU @ 2.20GHz
Number of Cores:  4
Physical Memory:  
Bank 0 8Gb System Board Memory Synchronous 1867ns H9CCNNNCLTMLAR-NUD
Bank 1 8Gb System Board Memory Synchronous 1867ns H9CCNNNCLTMLAR-NUD
Free Space:  348981 MB
Primary Resolution:  1920x1080x32
Desktop Size:  3840x1080
Number of Monitors Connected:  2
Graphics:  DisplayLink USB Device (DisplayLink)
Graphics Driver:  8.2.1333.0 Dated 2017/02/16
Graphics:  DisplayLink USB Device (DisplayLink)
Graphics Driver:  8.2.1333.0 Dated 2017/02/16
Graphics:  Intel(R) Iris(TM) Graphics 540 (Intel Corporation)
Graphics Driver:  20.19.15.4483 Dated 2016/07/01
Graphics:  DisplayLink USB Device (DisplayLink)
Graphics Driver:  8.2.1333.0 Dated 2017/02/16
Graphics:  DisplayLink USB Device (DisplayLink)
Graphics Driver:  8.2.1333.0 Dated 2017/02/16
WEI Base Score is 7.5, CPU 7.5, RAM 7.9, GPU 8, Gaming 9.9, Disk 8.5
Desktop Mode:  Aero
Password required after wakeup: Unknown
Running on AC-power
Power Profile: Balanced (recommended) - Automatically balances performance with energy consumption on capable hardware.
DL Version Check OK

Monitors Connected:
PHL 231P4QU Manufacturer: PHL ProductCode: 08EC Serial: UHB1605018663 Built: 5/2016
PHL 231P4QU Manufacturer: PHL ProductCode: 08EC Serial: UHB1605017759 Built: 5/2016

Installed Packages:

DisplayLink Graphics Driver (8.2.1336.0) on 2017/02/24 Status is Installed

Third party layout applications running:

No third party layout utilities are found

USB3.0 Host Controller Drivers Installed:

Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Driver Provider: Microsoft
Driver Version: 10.0.14393.0
Driver Date: 2016/07/15
Device ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_07041028&REV_21\3&11583659&0&A0

Installed Video Codecs:


Connected USB Devices:


DisplayLink Version: 8.2.1333.0
DisplayLink Installer Source: Normal or WU installed
DisplayLink Audio Version: 1.54.0.0 (DisplayLink USB Audio 2.0 Class Driver)
DisplayLink Ethernet Version: 2.34.17.0 (DisplayLink USB CDC NCM Driver)
No DL USB I/O drivers found.
DisplayLink RS Version:8.2.1333.0 (DisplayLink Core Software v8.2.1333.0)

--------- Nivo Info ---------

Attached USB device(s) matching our VID:
USB\\VID_17E9&PID_4307\\6536322UHBA1605018663
USB\\VID_17E9&PID_4307&MI_00\\7&A46509E&1&0000
USB\\VID_17E9&PID_4307&MI_01\\7&A46509E&1&0001
USB\\VID_17E9&PID_4307&MI_02\\7&A46509E&1&0002
USB\\VID_17E9&PID_4307&MI_05\\7&A46509E&1&0005
USB\\VID_17E9&PID_4307\\6536322UHBA1605017759
USB\\VID_17E9&PID_4307&MI_00\\8&1529E196&1&0000
USB\\VID_17E9&PID_4307&MI_01\\8&1529E196&1&0001
USB\\VID_17E9&PID_4307&MI_02\\8&1529E196&1&0002
USB\\VID_17E9&PID_4307&MI_05\\8&1529E196&1&0005

Nivo's that have been attached:


Hardware IDs:
231P4U USB Audio
USB\VID_17E9&PID_4307&REV_0461&MI_02
231P4U USB Audio
USB\VID_17E9&PID_4307&REV_0461&MI_02
Philips 231P4U
USB\VID_17E9&PID_4307&REV_0461&MI_01
Philips 231P4U
USB\VID_17E9&PID_4307&REV_0461&MI_00
USB Composite Device
USB\VID_17E9&PID_4307&REV_0461
Philips 231P4U
USB\VID_17E9&PID_4307&REV_0461&MI_00
231P4U USB Ethernet
USB\VID_17E9&PID_4307&REV_0461&MI_05
USB Composite Device
USB\VID_17E9&PID_4307&REV_0461
Philips 231P4U
USB\VID_17E9&PID_4307&REV_0461&MI_01
231P4U USB Ethernet
USB\VID_17E9&PID_4307&REV_0461&MI_05

Large screen boost:
Not supported
Boost policy G setting: Default
Attached Files
File Type: zip DESKTOP-5K1B6G6_20170323_153247.zip (1.98 MB, 1764 views)
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