What computer are you using? In our troubleshooting, we have been able to get this working with a Dell D6000 using current DL drivers on all tested MBP models 2018-prior on 10.14.6, the 2019 MBP is a different story. Doing an SMC reset after installation while plugged in makes it work, but once unplugged/re-plugged it does not ever function again unless an SMC is completed again with dock plugged in.
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