Hi There,
Thank you for your patience.
Could you please provide us with logs from your system? You may do it by following this link:
https://support.displaylink.com/know...to-displaylink
Additionally, you may try using our new app beta version for MacOS that can be downloaded from here:
https://www.displaylink.com/downloads/file?id=1498
Lastly, may you please confirm if you are closing the laptop or keeping it open during the plug?
Kind regards,
Jakub