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Old 01-24-2018, 02:09 PM   #2
AlbanRampon
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Location: Cambridge, UK
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Hello,

Thank you for the logs along with your description. This is helpful. I'm missing files like System_Details.txt from that ZIP.
But, I believe I know what's wrong and that's an issue with the dock USB hub.

There is no DisplayLink chip present on the USB: nothing in Device Manager with our identification and nothing in error/unknown either so it's just not there.


Would you please connect it using a USB 2.0 cable only to you computer (borrowed from a printer, for instance)? Does it work?

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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