Hello Deon,
I'm delighted to report I received a reply from XYZ Printing very quickly.
Would you please be able to run our customer support tool and post the resulting ZIP file?
My signature explains how to provide this, and the file posted here can only be downloaded by employees.
Having this will give the machine details to find ideas and identify the closest machine we have.
Could you also save the output of the Chrome GPU diag as a PDF and attach? You can do this by pasting chrome://gpu in the omnibox.
Kind regards,
Alban
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