Hello,
This is not an issue and rather a common use case. This type of product is use in hot-desking where users move desk several times per day.
Would you please upload the logs here so I can look into it? Only employees can download attachments. Here is below the details on how to gather these files to share.
- Download the Windows DisplaLink support tool.
- Disconnect the Dell D3100 if connected
- Run the tool on your PC as administrator
- Enable "Advanced DisplayLink Logging", under the Advanced Options
- Reproduce the issue by connecting the Dell D3100
- Wait 10s, disconnect,
- Reproduce the issue by connecting the Dell D3100 (so I can compare)
- Click on "Gather Support Information" to gather the system information DisplayLink requires
- The zip file of information will be saved on your Windows desktop
- The system information may take up to a few minutes to gather. You will be prompted once it is complete
- Go back to advanced options and disable advanced logging.
- Close the tool and send the zip file.
The Windows DisplayLink Support Tool gathers the following system information
- PC and OS Spec
- Video adapters installed
- DisplayLink service status
- USB devices currently connected to the PC
- Audio and Video Codecs installed
- DisplayLink Software installed
- DisplayLink devices connected to the PC and status
- Debug information contained in C:\Program Files\DisplayLink Core Software\Debug, C:\Windows\Temp\DisplayLink, and C:\ProgramData\DisplayLink\Debug
- DisplayLink registry settings stored under HKLM\Software\DisplayLink and HKCU\Software\DisplayLink
- Computer network information include configured IP addresses and Mac addresses of network interfaces.
Note: remember to disable advanced logging afterwards, otherwise the DisplayLink software will continue to generate log files, filling the debug directory