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Old 03-02-2020, 10:14 AM   #6
JakubDabrowski
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Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello Pascal,

Thank you for your patience.

Our Engineering team is right now running the analysis and yes, they did find some error messages in installation logs.

I have some further questions for you to answer in order to establish the main cause of the installation failing:

1. When you start the installation process, do you use a user that has the admin rights?
2. Do you start our installer by double click or from a terminal?
3. Do you have any security options enabled that could prevent the installer from running?
4. Before installation, did you use any of our driver? If you had a classical driver, did you uninstall it first before installing BETA?

Thank you in advance for your response, this will for sure help our Engineers in further analysis.

Kind regards,
Jakub
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