Hello,
Thank you for reaching out to us here on the forum.
If you may, please follow guide over here and gather log files for me:
https://support.displaylink.com/know...to-displaylink
Afterwards, please send them to our email address:
technical-enquiries@synaptics.com with your issue description.
Thanks to it I will be able to exchange emails directly and speed up our support process.
Thank you in advance.
Kind regards,
Jakub