Hello timlee.jy,
Thank you for posting on our forum.
Dear users,
Thank you for posting on our forum.
I am unable to analyze the issue without the log files. Please gather them by using
this guide.
The best way is to send your issue description and log files to our email address:
technical-enquiries@synaptics.com as there we are able to treat every user's case directly.
Of course you may also attach them here on the forum but the analysis may take more time.
Kind regards,
Jakub