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Old 10-17-2019, 07:12 PM   #2
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello Andre,

I am afraid that, as we don't manufacture any end product, I don't know them all.
Would you please be able to gather the logs with the device conne and post it in your reply here?
This would tell me the device ID and then I can look at what's supposed to be inside and how it is working.

The last link of my signature gives the details on how to "gather logs".

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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