DisplayLink Forum - View Single Post - Virtual Backgrounds problem with DisplayLink powered USB-C Dock

cwalli80 · 08-27-2021, 06:09 PM

I use an HP Elite USB-C Dock powered by DisplayLink and I have discovered that I can't use Zoom virtual backgrounds while docked. Backgrounds work otherwise and with my smaller travel dock, but if I am using one while docked, I lose signal to the dock. External monitors stop working as do other peripherals (keyboard and mouse). I can hear the computer attempting to reconnect but it won't until I turn off the virtual backgrounds.

My DisplayLink drivers are all up to date -- is this a known issue and if so is there a way to fix or should I look for a new dock that is compatible?

08-27-2021, 06:09 PM	#1
cwalli80 Junior Member Join Date: Aug 2021 Posts: 1	Virtual Backgrounds problem with DisplayLink powered USB-C Dock I use an HP Elite USB-C Dock powered by DisplayLink and I have discovered that I can't use Zoom virtual backgrounds while docked. Backgrounds work otherwise and with my smaller travel dock, but if I am using one while docked, I lose signal to the dock. External monitors stop working as do other peripherals (keyboard and mouse). I can hear the computer attempting to reconnect but it won't until I turn off the virtual backgrounds. My DisplayLink drivers are all up to date -- is this a known issue and if so is there a way to fix or should I look for a new dock that is compatible?